If, after purchasing a product and receiving it, you are not satisfied for any reason, you may return the unworn items within 14 days from the date of receipt for a size/color exchange or a refund. The return or exchange of the product will be possible under certain conditions:
The items must not have been worn, washed or altered and must not show signs of use.
The soles of the footwear must be in perfect condition and must not show signs of any kind.
All footwear and accessories must be returned with the security seal intact along with the original box, which is considered an integral part of the product and must not be damaged, altered or used as the sole outer packaging.
Each item must be returned with all tags and tags attached, and must include all original packaging and accessories (such as dustbags, hangers, coat covers, etc.) received with the order.
Returns must be shipped inside the MyLuxuryClothings.eu box , which must be sealed with tape. If not available, another suitable packaging may be used to ship the items.
The user, as a consumer, has the right to withdraw from the purchase without penalty within 14 days from the date of receipt of the products. In the event that the customer has made multiple purchases with a single order and the products have been delivered separately, the 14-day period starts from the date of receipt of the last product. To exercise the right of withdrawal, the customer must communicate it to MyLuxuryClothings.eu through an explicit declaration of intention to withdraw or using the non-mandatory model withdrawal form provided in Annex I of Legislative Decree 21 /2014, example:
(To be completed and delivered only if you wish to withdraw from the contract)
To be sent to: MyLuxurything, Via Luca Giordano, 19 50132 Florence. - Notice of cancellation of the contract
I hereby inform you of the cancellation of this contract of sale of the following products for the provision of the following service*
*delete if not relevant
Order placed on:
Order received on:
Name of customer(s):
Address of customer(s):
Signature of customer(s) (only in case of notification of this form on hard copy):
In the case of exercising the right of withdrawal, the customer is required to return the goods within 14 days of communicating the withdrawal to MyLuxuryClothings.eu. The products must be returned intact, in the original packaging, complete with all parts and tax documentation. MyLuxuryClothings.eu will refund the amount of the products within a maximum of 14 days, including the delivery costs paid by the customer, with the exception of any additional costs if the customer has chosen a method delivery other than the least expensive offered by MyLuxuryClothings.eu
The refund will be made using the same payment method chosen by the customer at the time of purchase. In the case of payment by bank transfer, the customer must provide MyLuxuryClothings.eu with the IBAN, SWIFT and BIC necessary for the refund. In case of withdrawal for a purchase made with a gift card, the amount will be returned to the customer.